PUMA
Istituto di Scienza e Tecnologie dell'Informazione     
Calabṛ A., Marchetti E., Spagnolo G. O., Cempini P., Mancini L., Paoletti S. Towards the automation of the travel management procedure of an Italian public administration. In: SWQD 2017 - Software Quality. 9th International Conference on Complexity and Challenges of Software Engineering in Emerging Technologies (Vienna, Austria, 17-20 January 2017). Proceedings, pp. 175 - 187. Dietmar Winkler, Stefan Biffl, Johannes Bergsmann (eds.). (Lecture Notes in Business Information Processing, vol. 269). Springer, 2017.
 
 
Abstract
(English)
Recently the Public Administrations pay a lot of attention to decreases the time required for document production and validation specifically in case of travel management. In this paper we describe the procedural steps followed to implement a first prototype framework for automating the travel management process adopted inside an Italian PA. To achieve this goal, we represent the process through Business Models specified into a formal notations. The experience highlighted important challenges in the application of automatic facilities for the travel management and let the detection of inconsistencies and improvements of the process itself.
URL: http://https://link.springer.com/chapter/10.1007%2F978-3-319-49421-0_12
DOI: 10.1007/978-3-319-49421-0_12
Subject Business process
Monitoring
Learning assessment
H.4 INFORMATION SYSTEMS APPLICATIONS
J.1 ADMINISTRATIVE DATA PROCESSING


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