Istituto di Scienza e Tecnologie dell'Informazione     
Buzzi M. C., Buzzi M., Leporini B., Akhter F. Usability and accessibility of eBay by screen reader. In: USAB 2009 - HCI and Usability for e-Inclusion. 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society (Linz, Austria, 9-10 November 2009). Proceedings, pp. 500 - 510. A. Holzinger, K. Miesenberger (eds.). (Lecture Notes in Computer Science, vol. 5889). Springer-Verlag, 2009.
The evolution of Information and Communication Technology and the rapid growth of the Internet have fuelled a great diffusion of eCommerce websites. Usually these sites have complex layouts crowded with active elements, and thus are difficult to navigate via screen reader. Interactive environments should be properly designed and delivered to everyone, including the blind, who usually use screen readers to interact with their computers. In this paper we investigate the interaction of blind users with eBay, a popular eCommerce website, and discuss how using the W3C Accessible Rich Internet Applications (WAI-ARIA) suite could improve the user experience when navigating via screen reader.
URL: http://www.springerlink.com/content/jwl3jnx73p2h/?sortorder=asc&p_o=30
DOI: 10.1007/978-3-642-10308-7_37
Subject eCommerce
H.5.2 User Interfaces

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