Istituto di Scienza e Tecnologie dell'Informazione     
Chesi F., Pallotti M., Signore O. E-government challenges and the CiTel experience. In: Digital Cities: the Augmented Public Space - Workshop in conjunction with: The Second International Conference on Communities and Technologies (Milan, Italy, 17-18 June 2005). Proceedings, pp. 65 - 70. 2005.
E-government is a technical, economical and social challenge. In the framework of a national call for e-government projects, the Comune di Pisa succeeded in implementing the CiTel project, aimed to the realization of a telematic service desk to citizens and firms on several channels, both virtual and real. CiTel modules are going to be reused in other national projects. Further developments are full compliance with Italian law about accessibility of public sites and availability of services through digital television.
URL: http://www.w3c.it/papers/digitalCities2005.pdf
Subject E-government
Public Administration
Web Technologies
J.1 Administrative Data Processing. Government
H.3.5 Online Information Services. Web.based services
K.4.2 Social Issues
K.4.3 Organizational Impacts

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