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TitleLearn PAd: Collaborative and Model-Based Learning in Public Administrations

Author Bertolino A., De Angelis G., Polini A.

In i-CiTies 2016 - 2nd CINI Annual Workshop on ICT for Smart Cities & Communities (Benevento, Italy, 29-30 Sept. 2016). Atti, article n. 81. CINI, 2016.

In modern society public administrations (PAs) are undergoing a transformation of their perceived role from controllers to proactive service providers. PAs are often under pressure to constantly improve the quality of delivered services, while coping with quickly changing context (changes in law and regulations, societal globalization, fast technology evolution) and decreasing budgets. As a result civil servants supporting the delivery of such services to citizens are challenged to understand and put in action latest procedures and rules within tight time constraints. In Learn PAd we propose to organize knowledge, and base the learning activities, according to several model kinds permitting to describe the activities to perform by the civil servants and their working context. Models also constitute the starting point to shape a collaborative platform that civil servants will use to share their competences on the activities to perform to serve citizens requests.

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