A Case Modelling Language for Process Variant Management in Case-based Reasoning
Cognini R., Hinkelmann K., Martin A.
AdaptiveCM'15 - 4th International Workshop on Adaptive Case Management and other Non-workflow Approaches to BPM (Innsbruck, 31.08. 2015). Proceedings, pp. x - y. (LNBIP). Springer, 2015.
Conventional business process management has been very successful for routine work but has deciencies in dealing with the exibility of knowledge workers' work, since the tasks are hard to determine and highly dependent on the current situation. For knowledge workers it is useful to structure the processes just in part as process variants, which can be adapted, modied and even newly created at runtime by them. This paper describes an application of a case-based reasoning approach and introduces a process variant modelling language that supports the manual generation and renement of generalized process variants. This approach is demonstrated in a public administration scenario.
Adaptive Case Management